Welcome to Philippine Telegraph and Telephone Company (PT&T) Online

Telephony Service Provisioning

The tangible experience of a phone service is the telephone. The Telephony Service Provisioning SPM Team makes sure that each phone calling experience is a positive one. From the time an application is received, processed, installed and billed, PT&T aims to consistently exceed every customer's expectations. Its major achievement todate is the 2-day installation record upon receipt of a customer's payment.

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Digital Data Services Service Provisioning

PT&T maintains its position in the local telecommunications industry as the "Provider of Choice" because of its reliable and flexible network. The DDS Service Provisioning SPM Team constantly strives to better the Company's brand of customer servicing and introduce to the market product innovations to serve the ever changing demands of its corporate customers. Its major objective is to provide service within 21 days from receipt of a customer order and a mean time to restore within 24 hours.

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Billing and Collection

Just as important as its market share, a company's success is likewise measured by its collections efficiency and subsequently profitability. The Billing and Collection SPM Team ensures that the Company can deliver accurate, timely and informative billing statements at the end of every billing cycle. The team also strives to improve collection levels by initiating collection drives that provide convenient payment options for its customers. Further realizing the critical role their team plays in the organization, programs utilizing call center and telephony technologies were implemented, among many other high impact programs.

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Customer Service

When all else between competitors is equal as far as product features and benefits is concerned, the company that provides the better customer service wins the business. The SPM Team for Customer Service ensures that every customer interface will speak of that quality. Working towards this customer excellence translates into improving employees' demeanor, providing a comfortable customers' area in the offices and streamlining processes that will mean less complications and waiting time for the customer.

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Business Planning

PT&T's SPM for Business Planning monitors the Company's day-to-day performance and ensures synchronized departmental activities. This SPM serves as the Company's environmental scanner, providing key corporate decision-makers with accurate and reliable information to explore windows of opportunities, develop new products and services, and analyze regulatory trends and competitiveness activities. It also serves as the Company's barometer, measuring efficiency and productivity levels to ensure attainment of the Company's objectives and targets.

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